Shipping Information

Welcome to One Two Cup Cafe! While we specialize in fresh coffee and satisfying sandwiches primarily for local pickup, we offer specialized shipping for certain non-perishable merchandise (like branded mugs, whole beans, or gift cards) or local delivery services. Please review our policy to understand how we handle delivery and related matters for our location at 201 Warren St, Jersey City, NJ 07302.

1. Services and Scope

Given our focus on perishable goods, our primary delivery method is Local Pickup at our Jersey City location. However, for items suitable for shipping (e.g., coffee beans or gear) or for designated local food delivery services, the following terms apply:

Geographic Scope: Shipping is limited to local delivery areas within Jersey City for perishable items (via third-party services) and potentially broader areas for non-perishable merchandise.

Currency: All transactions and delivery fees are processed in US Dollars (USD).

2. Processing Time

Merchandise/Non-Perishables: Orders for items like whole bean coffee or branded gear are typically processed and prepared for shipping within 1-2 business days.

Local Food Delivery: Orders for coffee and sandwiches placed through our online system or third-party apps are prepared immediately for immediate pickup or scheduled local delivery.

3. Shipping and Delivery Methods

Local Pickup (In-Store): The fastest and most common method. Once your online order is ready, you will receive a notification to pick it up at 201 Warren St, Jersey City, NJ 07302.

Local Delivery (Food): We utilize specialized third-party services for local delivery of perishable items. Fees and estimated delivery times are calculated based on your address during the checkout process on the respective delivery platform.

Standard Merchandise Shipping: For non-perishable items, standard shipping typically arrives within 3-5 business days post-processing.

4. Address Accuracy

It is critical to ensure that your delivery address is accurate and complete, especially for local delivery orders. One Two Cup Cafe is not responsible for delayed, spoiled, or lost shipments due to incorrect or incomplete addresses provided by the customer.

5. Order Tracking

Merchandise: Once your non-perishable order is shipped, you will receive a confirmation email containing tracking information to monitor your package.

Local Delivery: Tracking is managed through the third-party delivery service (e.g., Uber Eats, DoorDash) used for your local order.

6. Order Modifications and Cancellations

For order modifications or cancellations, please contact our customer support team immediately. For food orders, modifications are typically only possible before the preparation process begins.

7. Contact Us

If you have any questions, concerns, or need assistance related to your order or delivery, please don’t hesitate to reach out to our customer support team.

Email: support@onetwocupcafe.com